We are experiencing a large volume of queries regarding these recent promotions – including high call volumes and increased response time to voicemails. In an effort to address common concerns and expedite help, we have created a valuable FAQ resource for those customers.
Please join live chat for any other questions.
Corporate customers using or evaluating PCmover Enterprise should please contact
firstname.lastname@example.org for assistance. A corporate representative will follow up with you.
We may already have an article that will give you step by step instructions on how to fix your issue! Check out our great Knowledge Base and search for a solution!
Web-based Support Ticket
Don’t have time to chat? Use our web-based support ticket to submit a question or issue you need help with, and we’ll get back to you generally within one business day.
Laplink Technical Support
REAL Laplink Technical Support Representatives are available to assist you with questions relating to:
- Post Transfer Questions (PCmover)
- Installation & Setup
- Launching a Program
- Getting Connected
- File Transfers & Syncs
- Remote Control
- Error Messages
- Compatibility Inquiries
Technical Support Live Chat
Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with technical support personnel based out of Seattle.
We also offer other support options on a product by product basis.
For after hours support, please submit a support ticket:
Live chat support is web based and requires no downloads. It is ideally suited for providing quick answers to your technical questions in a dynamic, interactive manner. For this reason our technicians don’t always have the freedom to research more complicated issues.
In these situations, you may be asked to submit a technical support request via our free web incident report service where our technicians will be able to fully devote the time needed to research your issue and bring it to a prompt resolution.
Laplink Customer Service
REAL Laplink Customer Service Representatives are available to assist you with questions relating to:
- Pre-Sales Questions
- Purchase a Product / Download
- Register/Activate/Validate a program
- Request a Refund
- Renew your Subscription
- Shipping Inquiries
- Any Other General Questions
Customer Service Live Chat
Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with customer service personnel based out of Seattle.
If chat is offline, CustomerService@laplink.com.
Order over phone: +1 (800) 343-8080
Outside USA/Canada: +1 (425) 952-6001
Please note: The above phone number is for CUSTOMER SERVICE/SALES topics only. If we are unable to answer your call, please leave a detailed message with as much information as possible, Reference #’s, Serial #’s. Otherwise open a ticket to expedite the process. Typical response time to voicemails are under 1 business day.
- Order a product or ask a question about ordering.
- Corporate Sales
- Find out more about enterprise solutions.
- Technical Support
- Get technical support for your Laplink product.
- Website Issues
- Offer suggestions or comments about our web site.
- Resellers and distributors: find out more about becoming a Laplink partner.
- OEM programs
- Find out more about embedding or co-branding Laplink technology.
- Press and Media
- Contact Laplink’s public relations department.
- Find out more about co-marketing opportunities and promotional offers.
To provide general feedback about our products or services:
To offer suggestions or comments about our website:
Laplink Software Inc.
600 108th Avenue N.E., Suite 610
Bellevue, WA 98004
Toll Free: 1-800-LAPLINK